How can we help?

Frequently asked

Common Questions

How do I create an account?

Click "Open account" and complete the sign-up form. You'll receive an email to verify your address before you can log in.

How do I enable two-factor authentication?

Go to Security from your account menu and follow the setup steps to link an authenticator app.

How does order execution work?

Orders fill at the platform's current price the moment you submit them — margin and P&L update automatically as the price moves.

Where can I see my trading history?

Your full position and transaction history is available from the Transactions link in your account menu.

What instruments can I trade?

VertexFX offers regional fiat currency pairs (KWD, SAR, IQD, and IRR vs USDT), a digital asset, and global indices — see the full list on the Markets page.

How do I use the trading terminal?

Select a market from the watchlist to load it into the chart and order form, choose a timeframe above the chart, then place a trade from the Market Order panel on the right.

What do I do if something isn't loading correctly?

Try a hard refresh (Ctrl+Shift+R, or Cmd+Shift+R on Mac) to clear any cached files, and check your internet connection. If the issue continues, reach out through the contact page.